Terms & Conditions

Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Olivia & Willow Sydney.

1. Applicability

By placing an order, you agree to these Terms and Conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders will be processed once full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1-3 business days

• Shipping time: 7-12 business days, depending on the destination

• Orders are shipped directly from our supplier in China

5. Returns and Cancellations

Please refer to our separate Return Policy for all return conditions.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information confirms that the parcel has been delivered. Please always check the delivery address carefully before completing your order.

7. Intellectual Property

All content on this website, including text, photos, and logos, is the property of Olivia & Willow Sydney and may not be used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@oliviawillow.com. We aim to respond within 5 business days.

9. Governing Law

These Terms and Conditions are governed by the laws of Australia.