Privacy Policy

Privacy Policy

This Privacy Policy applies to the services of Olivia & Willow Sydney (operating in Australia). We respect the privacy of our customers and ensure that any personal information you provide to us is handled confidentially and in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs).

Collected Data We may collect personal data that you provide when placing an order, creating an account, or contacting us. This includes:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through encrypted payment gateways)

  • IP address, device information, and website activity via cookies

Purpose of Data Processing We use your data strictly for the following purposes:

  • Processing, fulfilling, and shipping your orders

  • Providing efficient customer service and support

  • Sending essential order updates and tracking information

  • Improving our website, user experience, and tailored marketing campaigns

Sharing Data With Third Parties Your data is never sold to third parties. It is only shared with trusted partners necessary for the performance of our services, such as our e-commerce platform (Shopify), secure payment processors, and local shipping providers (including Australia Post).

Data Retention & Security We do not retain your personal data longer than is necessary for the purposes for which it was collected, or as required by law. We implement industry-standard security measures to protect your information from unauthorized access.

Cookies & Tracking Our website uses cookies to enhance site functionality, analyze visitor behavior, and optimize our advertising (such as the Meta Pixel). You can manage or disable cookies at any time through your browser settings.

Your Rights You have the right to access, correct, or request the deletion of your personal data at any time. If you wish to exercise any of these rights, please contact our support team using the details below.

Contact Details For any questions regarding this Privacy Policy, please contact us at:

  • Brand Name: Olivia & Willow

  • Email: Info@oliviawillowsydney.com

  • Location: Australia