Return Policy

At Olivia & Willow Sydney, we want you to be satisfied with your purchase. If you would like to request a return, please review the conditions below carefully.

Return Conditions

You may request a return within 14 days after receiving your item. Items must be unused, unworn, unwashed, undamaged, and returned in their original condition with all tags and packaging attached. Return shipping costs, including any international shipping and customs-related costs, are the responsibility of the customer unless the item arrived damaged, incorrect, or faulty.

Damaged, Incorrect, or Lost Items

If your item arrives damaged, incorrect, or is lost in transit, please contact us as soon as possible at info@oliviawillowsydney.com. In such cases, we may offer a replacement or refund, and photo or video evidence may be required to review the claim.

Change-of-Mind Returns

If you would like to return an item because you changed your mind, your request will be reviewed according to our return conditions. Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

Return Process

To request a return, contact info@oliviawillowsydney.com within 14 days of delivery. If your return is approved, we will provide you with the return instructions and the applicable return address. We recommend using a tracked shipping method, as we cannot issue a refund for returns that are lost in transit.

Refunds

Once the returned item has been received and inspected, approved refunds are processed to the original payment method within 14 days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Contact Details If you have any questions regarding your return, please contact us at:

Brand Name: Olivia & Willow Sydney
Email: Info@oliviawillowsydney.com
Location: Australia

Return Policy