Shipping & Delivery
Hier is je nette, aangepaste Shipping and Delivery policy in goed Engels voor Olivia & Willow Sydney. Een goede shipping policy voor online stores hoort duidelijk te zijn over verwerkingstijd, levertijden, verzendkosten en eventuele customs of import charges.
Shipping and Delivery
At Olivia & Willow Sydney, the goal is to deliver every order as quickly and accurately as possible. This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered.
Processing Time
Orders are typically processed within 1 to 3 business days after payment has been received successfully. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Time
Estimated delivery times are usually 7 to 12 business days, depending on your location and the shipping service used. Please note that delivery times are estimates only and may be affected by public holidays, high-demand periods, customs checks, or carrier delays.
Shipping Origin
Orders may be shipped directly from one of our international fulfilment partners or suppliers. In some cases, this means your parcel may be dispatched from overseas, including from China, depending on product availability and logistics routing.
Shipping Costs
Shipping costs, if applicable, are displayed clearly at checkout before you complete your order. Shipping rates may vary depending on the destination, package weight, order size, and selected shipping method.
Customs and Import Charges
For international shipments, customs duties, import taxes, or other clearance fees may apply depending on the destination country and local regulations. Where applicable, these charges are the responsibility of the customer unless stated otherwise at checkout.
Delivery Responsibility
Once tracking information shows that a parcel has been delivered to the address provided at checkout, responsibility for the package passes to the customer. Customers are responsible for ensuring that their shipping details are entered correctly when placing an order.
If an incorrect address has been entered, please contact us as soon as possible at info@oliviawillowsydney.com. Address changes cannot always be guaranteed once an order has been processed, so any corrections should be requested within 24 hours of placing the order.
Delays
While every effort is made to ensure timely delivery, unexpected delays can occasionally occur due to courier issues, customs processing, severe weather, or other factors outside reasonable control. In such situations, patience is appreciated and support will be provided where possible to help track your parcel.
Contact
If you have any questions about shipping or delivery, please contact:
Olivia & Willow Sydney
Email: info@oliviawillowsydney.com
Location: Australia